HortPost, September 15, 2016

Hort Post

A regular e-communication from Horticultural Marketing and Printing

September 15, 2016



Customer Service

One of the major reasons that customer shop at family owned or independent retailers is the level of customer service that they receive. Make sure that your staff realizes that the customer is the reason that they get to collect their paychecks and that it is top priority to take care of them. Set clear expectations that all employees stop what they are doing to engage customers, and then hire secret shoppers to ensure that those expectations are being met. Customers should be greeted upon entering the store. If a customer obviously needs help, staff should come to their aid. Let staff members know that it’s ok to not know the answer to a question; they should go find someone who does know the answer and listen with the customer and learn.  (Source: Green Profit Magazine)


Print ribbon care

It’s always great to have extra ribbons for your printer on hand but you could have print quality issues if the ribbon is more than two years old. Over time the components that make up the ribbon start to break down, and you could start to see flaking text, ink not adhering to the media, or other issues. Store your extra supplies in cool, dry environment to maximize the lifespan of your supplies.


Cardboard Shopping Trays

This new and exclusive product is sure to enhance the retail experience. Made of 1/8" cardboard, our trays ship flat but assemble in seconds. They're strong enough to hold 1-gallon pots or more. The base is 11" by 16" and will hold 12 bedding plants in 3.5" pots. Side walls are 2" high. Each bundle of 50 trays comes with assembly instructions. Trays can also be custom printed with your name and logo. For details, call (800) 433-8247.


Santa Christmas Tree Tags

These charming Santa tags come in 2 different styles; one for living trees and one for real (cut) trees. Our Santa tags are made of tough weatherproof vinyl with a tear-off pricing area. Care instructions for each type of tree on the back. Size: 3 1/2 x 4 3/4". 100 per package. Choose from wired, strung, or unstrung.

Enter SANTATAGSSEPT16 in the shopping cart window to receive 10% off your purchase of either of our Santa Christmas Tree Tags.



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Horticulture Marketing and Printing - 3210 Innovative Way – Mesquite, TX 75149

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2/26/2018 10:58 PM